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Phone
Phone
Date
Date
Enter your wedding or event date

1471 W San Carlos St
San Jose, CA, 95126

408.688.4877

Vintage inspired and beach wedding bridal gowns serving San Jose San Francisco Bay Area and beyond.  Ships worldwide.

Ordering & Return Policies

Placing an Order

All dresses, bridal separates, and accessories are made to order. We require either an upfront full payment or half deposit before we begin production. If you request the 50/50 payment plan, please contact us directly instead of ordering online as the e-commerce system does not allow payment plans.

Below is our production schedule guideline for items ordered using our standard size chart. Custom orders are also available with an extended lead time. We may also be able to accommodate rush orders for an additional fee. Please contact us for more information.

Wedding dresses        12 – 14 weeks

Bridal separates          4 – 6 weeks

Belts / sashes             3 – 4 weeks (some styles / sizes maybe in stock and we can ship within 1 – 2 business days)

Veils                              7 – 12 business days

Custom dresses          12 – 18 weeks (special designs, sizing, etc. that are not standard)

Custom belts               5 – 8 weeks

Custom veils                7 – 16 business days

By placing your order online or by mail, you agree that your order is accurate. It is your responsibility to ensure that the size, color, and options are correct. We do not take responsibility for incorrect orders placed by our customers. Contact us if you need assistance before placing orders. ­

Sizing

  •  All dresses and bridal separates are made using our standard size guideline. Please refer to the individual size charts for each style. 
  •  Some alteration is expected to achieve the perfect fit. We highly recommend that you are professionally measured by a seamstress before placing an order.   We cannot take responsibility if you ordered the wrong dress size or if your body measurements changed during production.

Payment

  • Credit cards, Paypal, personal checks, and cashier’s checks are acceptable methods of payment.  A $35 fee will be added to all returned checks. Online orders are processed using credit card payment only.
  • Applicable sales tax will be charged on total merchandise, including shipping & handling fees, for orders shipped to California.

Cancellations / Returns / Exchanges – Custom Orders

  • Wedding dresses and bridal belts are considered custom orders so they may be cancelled before fabrics are ordered and cut at our discretion. However, this is not guaranteed. Please carefully review your order before submitting. Notify us as soon as possible if you need to cancel or adjust an order.
  • Because custom dresses and belts are made to order, all sales are final and they cannot be returned.
  •  We take pride in our work and will guarantee against any manufacturing defects. Notify us within 5 business days if you notice any quality issues and we will fix them right away.

Cancellations / Returns / Exchanges – General Products

  • Orders maybe cancelled if they have not yet been packed and shipped. Contact us immediately if you need to cancel or adjust an order.
  • We accept new, unused, non-custom items within 7 days upon receipt. Returnable items are noted within the description of each item.
  •  If you need to return a non-custom item, completely fill out the return form, include all original packaging, and ship the package back to us using a traceable shipping method.  We recommend adding insurance to the full item value since we cannot take responsibilities to lost packages by the shipping carriers. Unless the order is a result of our error (wrong items, manufacturing defect, etc.), we do not provide free returns.
  • We reserve the right to refuse any returns if they do not meet our return policy.
  • We will issue a full refund minus original shipping fee provided that the items meet the return criteria. Please allow 2 - 5 business days to process returns.  

Shipping Options

The chart below lists the standard shipping fee for all orders.  Shipping fees includes appropriate insurance and delivery signature.  If you wish not to request insurance and/or delivery signature, make a note in the comment box when placing the order. 

We ship domestically and internationally.  The following standard domestic shipping fees only apply to U.S. mainland addresses only.  Please contact us for Alaska or Hawaii locations. Unfortunately, dresses cannot be shipped to P.O. boxes. Expedited shipping is also available - contact us before placing orders.

{ Domestic U.S. Standard Shipping }

    Tops and Accessories $10

    Skirts $15

    Short Dresses $30

    Long and 2-pc Dresses $37

{ International Standard Shipping }

    Tops and Accessories  $28

    Skirts $28

    Short Dresses $48

    Long and 2-pc Dresses $52

Rush Orders

Rush orders may be available for an additional fee of 15% per item. Expedited shipping is separate if you wish to receive the order even faster. Before placing the order, you should contact us directly (by email or by phone) instead of ordering online to ensure that we’re processing your order correctly.

Fabric Swatches

Not sure if the color or fabrics will work? No problem! Fabric swatches are available upon request via email.  We will send you the complete set of fabric swatches if the dresses are made with multiple fabrics. You may request up to 2 sets of swatches for free. Each additional swatch costs $4. The additional swatch cost will be credited to your account when you place the custom dress order. 

 

We cannot possibly list all answers. So if you need assistance, email or call us. We are here to help!  Someone will get back to you within one business day. 

Our terms, conditions, policies, and prices are subject to change without notice.